VOIP Telecom Solutions & Unified Communications

To operate any customer-centric business today, efficient communications, including robust and reliable Voice and Video Telecommunications with integrated Unified Communications, is a must.

Over the last decade, the business telephone systems have evolved and transformed. Businesses are finding that legacy voice and phone systems are difficult to maintain and often operate in silos, increasing business inefficiencies. Traditional analog and digital phone lines and PBX systems are being replaced by Voice over IP systems. Communication between two people is no longer just a ‘Hello’ across a phone line. Unified Communications brings Voice, Email, Messaging, Calendaring, and Conferencing together as a unified solution. INFORTECH can simplify and tailor a Unified Communications solution that fits your business needs perfectly. Many options and choices are available from different vendors and Service providers. We work with FortiVoice and 3CX VOIP PBX Systems, Microsoft 365, and Zoom Video Communications for a complete UC solution.

Our VOIP solutions enable efficient collaboration for businesses of any size and any use cases, with deployment options for on-premises, private, and public clouds. We can enable your business to achieve secure and cost-effective communications with all-inclusive calling features, centralized control, flexible management, and deployment options. Our solution can be as simple as a single office with 5-users or a distributed VOIP infrastructure that can span hundreds of users at several locations.

Use Cases

We can configure a VOIP solution that can support many use cases and fit your unique business needs.

Unified Communications

We can implement a VOIP solution with UC features that will enable real-time collaboration features to help improve employee productivity. You can view your colleagues’ presences, make video calls and chat any time directly from a Computer or a Mobile device. With Microsoft Teams integration, you can start a call and enjoy a secure VOIP call with a high-quality calling experience without leaving Microsoft Teams App.

Call Center

A productive call center is key for customer satisfaction and growing business to the next level. By enabling the Call Center features, we can transform the VOIP system to handle dynamic call distribution, skill-based routing, coaching tools, advanced reporting, and more. Our solution will help boost your agents’ performance to deliver better customer service.

Hotel Management

With Hotel Management features, your PBX will become a complete hospitality solution! With the Hotel Management add-on, you can provide better guest services and communications with enriched features, like check-in/check-out, wake-up calls, room condition codes, room status, phone privileges, and voicemail management.

Telecom as a Service

Infortech also offers a CapEx-friendly VOIP Telecom as a Service (Taas) solution, which includes a VOIP Phone System (PBX) and reliable VOIP Telecom Service. With our TaaS Solution, for a monthly fee per user, you will get:

  • VOIP Telephone Service with Local, Long Distance, and International calling
  • Fully Managed PBX System deployed at your location or in our Private Cloud
  • Desktop Phones for each user, ongoing system administration and monitoring
  • Comprehensive User Support

Please contact our knowledgeable Sales Team with any questions regarding our VOIP Telecom Solutions.

Does your organization ever experience dropped connections, poor call quality, and unreliable employee collaborations?

Complete the form below to schedule a discovery call to find out how we can unify your communications and set you up with a fail-proof Telecom Solution.

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