Our Approach · All Inclusive - Fully Managed Solution
ExpertCare℠ Managed IT Services
For Bay Area businesses without internal IT staff. We become your complete IT department, one team, one monthly fee, everything handled, so nobody in your company has to moonlight as the "computer person."
16-minute average response · 25+ years in the Bay Area · near-100% client retention
How It Works
Your IT Department, Without the Hiring
1
We Learn Your Business
Onboarding starts with your operations, not just your hardware: how you work, what can't go down, and where technology should take you next.
2
We Run Your IT, End to End
Helpdesk, infrastructure, security, backups, vendors: your team gets one number to call, and we handle everything behind it, 24/7.
3
We Plan Ahead With You
Regular strategic reviews keep your technology, budget, and compliance aligned with where the business is going, with no surprise costs and no aging surprises.
The Relationship
What You Can Expect
Guaranteed response times Committed SLAs you can hold us to, not "best effort."
A team, not a technician Network, security, cloud, and helpdesk expertise: every skill set, one predictable fee.
Proactive, not reactive We fix small issues before they become downtime, especially where downtime stops production.
Flat, predictable pricing A monthly fee based on your users and environment, so support never comes with a surprise invoice.
Is ExpertCare Right for You?
Built for Businesses Without Internal IT
ExpertCare fits if you:
- Have no internal IT staff, or rely on one overloaded person
- Want one accountable partner, not a patchwork of vendors
- Are tired of break-fix help that only shows up after something breaks
- Need security and compliance handled, not just hoped for
- Want predictable monthly budgeting instead of surprise invoices
You may want CoManaged instead if you:
- Already have a capable internal IT team
- Need to fill specific gaps rather than hand off everything
- Want to keep day-to-day IT decisions in-house
Your First 90 Days
A Transition That Doesn't Disrupt Your Operation
The biggest worry in switching IT providers is a painful transition. Here is how we make the handoff smooth and keep your business running the whole way through.
Days 1 to 15
Discovery & Documentation
We map your systems, accounts, and vendors, document everything, and take inventory of what you have, so nothing gets lost in the handoff.
Days 15 to 45
Stabilize & Secure
We take over monitoring and support, close urgent security gaps, verify backups, and give your team one number to call from day one.
Days 45 to 90
Optimize & Plan
With the environment stable, we build your IT roadmap, align it to your budget and compliance goals, and settle into a proactive rhythm.
What's Included
Everything Your Business Needs to Run
ExpertCare bundles our full service portfolio into one managed relationship. Explore any component in depth:
- IT Support & Infrastructure Management: helpdesk, infrastructure, lifecycle, backup & disaster recovery
- LevelDefense℠ Managed Cyber Security: protection, training, and testing against modern threats
- Secure Managed M365 Services: Microsoft 365 secured and managed
- Secure Managed Business Email: email that's protected and reliable
- Managed VoIP Telecom: modern business phone systems
- Internet & Connectivity: dependable connectivity across sites
- Data Center Services and Private Cloud Solutions
- Consulting Services: strategic guidance and projects
Already have an internal IT team? ExpertCare isn't your model. CoManaged IT Services is. We back up your existing staff instead of replacing them.
Common Questions
ExpertCare FAQs
What if we grow and hire our own IT staff?
That is a good problem to have, and it does not mean starting over. As your internal capability grows, we shift the engagement to our CoManaged model, backing up your new team instead of replacing the function. The relationship changes shape with your business rather than ending.
How does ExpertCare pricing work?
ExpertCare is a flat monthly fee based on your users and your environment, so your IT budget is predictable and support never arrives with a surprise invoice. You can see exactly how our pricing is structured on our pricing guide.
What is INFORTECH's response time?
We back our support with a one-hour response guarantee, and our actual average response time is 16 minutes. For urgent, business-critical issues, support is available 24/7.
Do we have to use every service to work with INFORTECH?
No. ExpertCare bundles everything into one managed relationship for businesses that want IT fully handled, but if you only need specific services, our CoManaged model lets you pick what you need.
Ready to Stop Worrying About IT?
Call 800-741-8530 or book a no-obligation discovery call. If we both see a fit, you'll get a Cybersecurity & IT Health Assessment (a $960 value) as a get-to-know-us gift.