IT Support & Infrastructure Management
The Day-to-Day IT Work Your Business Runs On
Helpdesk that answers. Infrastructure that stays up. Backups that actually restore. These are the fundamentals behind every INFORTECH engagement - the unglamorous work that keeps Bay Area manufacturers and businesses running without drama.
Infrastructure Management
Your servers, network, and endpoints are the backbone of your operations. We keep that backbone healthy - monitored around the clock, patched on schedule, and tuned before small issues become downtime.
- Server administration - on-premise, cloud, and hybrid
- Network management - firewalls, switches, Wi-Fi, VPN
- Endpoint management across workstations and mobile devices
- 24/7 monitoring, alerting, and proactive remediation
- Patch and update management on a tested schedule
User Helpdesk
When your people hit a technology wall, they get a responsive expert - not a ticket black hole. Our helpdesk resolves issues fast so your team gets back to work, and we track every ticket so recurring problems get fixed at the root.
- Responsive support by phone, email, and portal
- Guaranteed response times you can hold us to
- Onboarding and offboarding of employees and devices
- Application, printing, and access support
- Root-cause tracking to eliminate repeat issues
Systems Lifecycle Management
Technology ages on a schedule - budgets shouldn't be surprised by it. We track every asset from purchase to retirement, so hardware and software get refreshed on plan, warranties don't lapse quietly, and end-of-life systems never become your weakest security link.
- Asset inventory and tracking across your environment
- Hardware refresh planning tied to your budget cycle
- Software licensing and renewal management
- Warranty and vendor management
- End-of-life planning and secure decommissioning
Backup & Disaster Recovery
A backup you've never restored from is a hope, not a plan. We build layered, automated backup with redundant, immutable storage - and we test recovery, so when something goes wrong you measure downtime in hours, not weeks.
- Automated backups of servers, endpoints, and cloud data
- Redundant, immutable storage that ransomware can't touch
- Documented disaster recovery plan for your business
- Regular restore testing - proof, not assumptions
- Defined recovery time and recovery point objectives
How You Get It
Included in ExpertCare. Available CoManaged.
Everything on this page is part of every engagement - the difference is who we're supporting.
ExpertCare℠ Managed IT Services
No internal IT staff? All of the above is included - we operate as your complete IT department. Learn about ExpertCare →
CoManaged IT Services
Have an internal IT team? We take on any of these responsibilities to free your staff for strategic work. Learn about CoManaged IT →
Tired of IT That "Mostly Works"?
Call 800-741-8530 or book a no-obligation discovery call. If we both see a fit, you'll get a Third-Party Cybersecurity & IT Health Assessment (a $960 value) as a get-to-know-us gift.